# Event Details - **Event Name**: Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW - **Event Start and End Date**: Mon, 23 Mar, 2026 at 09:00 am – Tue, 25 Aug, 2026 at 05:00 pm (+11:00) - **Event Description**: A two-day workshop that energizes employees to deliver world class customer service by understanding customer logic, emotion, and loyalty.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.About This CourseDuration: 2 Days (9:00 AM – 5:00 PM)Delivery Mode: Classroom / In-Person WorkshopLanguage: EnglishCredits: 16 PDUs / Training HoursCertification: Course Completion Certificate ProvidedRefreshments: Lunch, tea/coffee, and snacks includedCourse OverviewAlways putting your customer at the center of your business creates a service driven culture.The best and most successful businesses clearly understood this fact.This two day customer service training course will motivate participants to become morecustomer focused and more passionate about delivering outstanding service by understandingthe logical and emotional motivations of a customer to buy or continue using a service.participants will learn how to become more flexible communicators who are able to engagebetter with customers, portray energy, commitment and ownership in each customerinteraction.This two day program will energize your staff to deliver world class service thatleaves customers with a lasting positive impression.Learning Objectives●Discover the attitude, skills and knowledge needed to be a successful customerservice representative.● Explain the importance of measuring & benchmarking service as well as thevalue of a lost customer.● Realign their thinking about customer complaints and understand theopportunities in each challenging customer situation.● Understand what true customer loyalty is and the importance of their role toensure a positive customer experience.● Understand the concept of plus one's and the value of exceeding customerexpectations in each customer interaction.Target AudienceAny employee who delivers service to customersWhy choose this course?This two-day workshop focuses on building a service driven culture by putting customers at the center of every interaction. Participants gain a deeper understanding of customer logic and emotion, learn how to build loyalty, handle complaints effectively, and deliver world class service that leaves a lasting positive impression.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team together?This two-day workshop can be delivered in Classroom or Virtual format to ensure consistent service standards and a shared customer focused mindset across your organization.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events5/banners/418ee2d0-1074-11f1-8489-bfa57dd9257e-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events5/banners/41c7cd20-1074-11f1-b205-49d23285143a-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events2/banners/4205c080-1074-11f1-b205-49d23285143a-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events10/banners/42445020-1074-11f1-8489-bfa57dd9257e-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events4/banners/426fa5e0-1074-11f1-b205-49d23285143a-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events9/banners/42a24ea0-1074-11f1-b205-49d23285143a-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1 : What do customers want?Info: ● What customers want? ● Logic Vs Emotion ● Winning customers hearts ● Customers want CASHModule 2 : This thing called "Loyalty"Info: ● Defining a lifetime customer ● Drivers of customer loyalty ● Keeping Customers loyal and plus one's ● Why customers leave and cost of losing a customerModule 3 : Measuring customer satisfaction:Info: ● Importance of customer feedback ● Methods of collecting customer feedback ● What is NPS? ● Rate my NPS activityModule 4 : Having The Right skills and attitude:Info: ● Attitude, Skills and Knowledge ● Having the right service mentality ● Rapport = Results ● Strategies for building rapportModule 5 : Value of a complaint:Info: ● A Complaint is a gift ● Ground rules for receiving a complaint ● Avoiding customers hot buttons and forbidden languageModule 6 : Customer service techniques:Info: ● Seven Diffusing techniques ● Disengaging ● Face saving out ● Empowering customers - **Event URL**: https://allevents.in/newcastle/unlock-your-vision-and-energy-2-day-professional-training-|-newcastle-nsw/100001983430264313 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 1142.75, max: 1481.58, currency: AUD ## Event venue details - **city**: Newcastle - **state**: NS - **country**: Australia - **location**: Regus Newcastle, NSW - **lat**: -32.9278606 - **long**: 151.7832938 - **full address**: Regus Newcastle, NSW, Level 1, Suite 107, 17 Bolton Street, Newcastle, NSW 2300, Australia ## Event gallery - **Alt text**: Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW - **Image URL**: https://cdn-az.allevents.in/events1/banners/d5eaeef09a6edb8e21245679d38bd4c7d4992661400d50f05b01eda9f8942c88-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1771822699 ## FAQs - **Q**: When and where is Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW being held? - **A:** Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW takes place on Mon, 23 Mar, 2026 at 09:00 am to Tue, 25 Aug, 2026 at 05:00 pm at Regus Newcastle, NSW, Level 1, Suite 107, 17 Bolton Street, Newcastle, NSW 2300, Australia. - **Q**: How much do tickets cost for Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW? - **A:** Ticket prices for Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW range from AUD 1,143 to AUD 1,482 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityGroup Registration FeeAUD 1,143 + AUD 65 feeAvailableEarly Bird FeeAUD 1,270 + AUD 72 feeAvailableStandard FeeAUD 1,482 + AUD 84 feeAvailable - **Q**: Who is organizing Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW? - **A:** Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW is organized by MG Aussie. - **Q**: Who is this event for? Is it right for me? - **A:** Unlock Your Vision & Energy – 2 Day Professional Training | Newcastle, NSW is ideal for learners, working professionals, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Newcastle, this event is thoughtfully curated to deliver a standout experience worth every moment. 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